✦ DearLumo customer care

Terms of Service

Clear information, thoughtful support, and no unnecessary surprises.

Please read these terms before using the store. By accessing DearLumo or placing an order, you agree to these Terms of Service.

Using the website

You may use this website only for lawful shopping purposes. You must not interfere with site operation, attempt unauthorized access, introduce malicious code, or misuse another person’s account or payment information.

Product information

We work to present descriptions, colors, measurements, availability, and prices accurately. Screen settings, photography, and material variation may create small differences. We may correct errors and update information when needed.

Orders and payment

An order is an offer to purchase. We may decline or cancel an order before dispatch because of unavailable inventory, an obvious error, failed payment authorization, suspected fraud, shipping restrictions, or an inability to verify submitted information.

Shipping, returns, and cancellations

Our Shipping & Delivery, Returns & Refunds, and Order Cancellations pages form part of these terms. Nothing in these pages limits mandatory consumer rights.

Contact

Questions may be submitted through our Contact page or by email at service@dearlumo.com.