Starting a return
Use our Contact page or email service@dearlumo.com. Include your order number and the item you want to return. Please wait for return instructions before sending a parcel.
Change-of-mind returns
For preference or change-of-mind returns, the customer is responsible for return shipping. We recommend a tracked service because the parcel remains your responsibility until it reaches the return location.
Wrong, damaged, or defective items
Inspect your order promptly. If an item arrives wrong, damaged, or defective, contact us as soon as possible with your order number and a clear description. Our team may request photographs before confirming the appropriate remedy.
Return condition and exclusions
We cannot accept items that have been used, washed, altered, stained, damaged after delivery, or returned without required packaging or accessories. Final-sale items are not eligible for change-of-mind returns unless applicable law requires otherwise.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Banks and payment providers may require additional time to post the credit.