Need to change your mind? Contact us as soon as possible. We will try to help before processing begins, but changes or cancellations cannot be guaranteed.
How to request a cancellation
Use our Contact page or email service@dearlumo.com with your order number and “Cancellation request” in the message.
Before processing
If the order has not entered processing or dispatch, we may be able to cancel it and issue the applicable refund to the original payment method.
After processing or dispatch
Once an order has entered processing, been packed, or been dispatched, cancellation may no longer be possible. If the order is eligible, you may request a return after delivery under our Returns & Refunds Policy.
Address or item changes
Contact us promptly if an address or item is incorrect. We will try to help, but edits are not guaranteed after the order is submitted.