Quick answers for gifting with DearLumo. For help with an existing order, include your order number when contacting us.
Orders
Can I change or cancel an order?
Contact us as soon as possible. Changes and cancellations are not guaranteed once processing begins.
How do I check my order?
Open your customer account or use the tracking link sent after dispatch. You can also contact us with your order number.
Shipping
How do I get free shipping?
Free standard shipping is applied automatically when the qualifying merchandise subtotal reaches $59.99 after discounts and before taxes or other charges.
When will my order ship?
Orders normally dispatch within 2–4 business days after payment and verification.
Returns
What is the return window?
Contact us within 30 days after delivery. Eligible items must meet the conditions described in our Returns & Refunds Policy.
Gift-ready care
Are orders prepared as gifts?
Every DearLumo order is checked and packed with care. Product-specific packaging details appear on the relevant product page.