FAQ

Finding your pair

How do I choose a size?

Check the size options and product details on the specific shoe page. Sizing can vary by style. If you need help before ordering, contact us.

Can I see more photos?

Open a product page to browse the available gallery. Select a color option where offered to see its associated photo.

Orders

Can I change or cancel an order?

Contact us as soon as possible. Changes and cancellations are not guaranteed once processing begins. See our Order Cancellations page.

How do I check my order?

Open your customer account or use the tracking link sent after dispatch. You can also contact us with your order number.

Shipping

How do I get free shipping?

Free standard shipping is applied automatically when the qualifying merchandise subtotal reaches $99.99 after discounts and before taxes or other charges.

When will my order ship?

Orders normally dispatch within 2–4 business days after payment and verification. See Shipping & Delivery for details.

Returns

What is the return window?

Contact us within 30 days after delivery. Eligible items must meet the conditions in our Returns & Refunds Policy.